Booking Policy

1) How to Book

You can book a tour or excursion with us through the following methods:

• Online: Use our contact form to request a booking. Include your preferred tour, dates, number of participants, and any special requirements.
• Phone: Call us at +212 601-820422 to speak directly with our team.
• WhatsApp: Message us via WhatsApp for quick booking inquiries.
• Email: Contact us via email (available through our contact page).

2) Required Information

When booking, please provide:

• Full names of all participants
• Ages of all participants (for age-appropriate pricing and safety requirements)
• Preferred tour date and time
• Number of participants
• Hotel or accommodation name and address (for pickup if included)
• Contact information (phone, email, WhatsApp)
• Any special requirements, dietary restrictions, or medical conditions we should know about
• Pickup location (if different from your hotel)

3) Booking Confirmation

• Once we receive your booking request, we will confirm availability and send you a booking confirmation via email, WhatsApp, or phone (as preferred).
• Your booking is confirmed when we acknowledge it and, where applicable, payment has been received or arranged.
• Please review your confirmation carefully and contact us immediately if any details are incorrect.
• If your requested date/time is not available, we will suggest alternative options.

4) Payment Options

Payment Methods:

• Cash: Cash payment (Euros or Moroccan Dirhams) on the day of the tour, either at pickup or at the tour location.
• Bank Transfer: Advance payment via bank transfer (details provided upon booking).
• Online Payment: Some tours may accept online payment methods (check at booking).
• Deposit + Balance: For some tours, a deposit may be required to secure your booking, with the balance due on the day of the tour.

Payment Schedule:

• Payment terms will be confirmed at the time of booking.
• For advance bookings, full payment may be required 48 hours before the tour date.
• For last-minute bookings, payment is typically due on the day of the tour.

5) Pricing & What's Included

Pricing:

• Prices are generally per person unless stated otherwise (e.g., "private tour" prices may be per group).
• Children's prices apply as specified on each tour page. Age ranges for child pricing vary by tour.
• Group discounts may be available for larger groups—please inquire.

Typically Included:

• Professional local guide
• Hotel pickup and drop-off (as specified for each tour)
• Transportation (as specified)
• Safety equipment (helmets, life jackets, etc., where applicable)
• Activities/experiences as described

Typically NOT Included (unless stated):

• Meals and drinks (unless specified as "lunch included")
• Entrance fees to attractions or national parks (check tour description)
• Tips for guides and drivers (gratuities are appreciated but optional)
• Personal expenses
• Travel insurance
• Items not explicitly listed as included

6) Free Cancellation Policy

• More than 24 hours before: Full refund or reschedule (subject to availability).
• Less than 24 hours before or no-show: No refund unless due to weather or operational cancellation by us.
• Refunds will be processed within 14 business days using the original payment method.
• For force majeure events (e.g., severe weather, natural disasters), we will offer rescheduling or a full refund.

7) Changes to Bookings

• You may request changes to your booking (date, time, number of participants) subject to availability.
• Changes more than 48 hours before: Usually accommodated at no extra charge.
• Changes less than 48 hours before: May incur fees or may not be possible due to operational constraints.
• Please contact us as soon as possible if you need to make changes.

8) Pickup & Meeting Points

• Hotel Pickup: For tours that include pickup, we collect you from your hotel or accommodation in Agadir. Please provide your hotel name and address when booking.
• Pickup Time: Pickup times will be confirmed in your booking confirmation. Please be ready at the designated time.
• Meeting Point: Some tours may meet at a central location instead of hotel pickup. Details will be provided.
• Punctuality: We aim to be punctual. If we are delayed, we will contact you. Please ensure your contact number is correct.
• If you miss pickup due to your delay, we cannot guarantee you can join the tour (no refund applies).

9) Group Sizes & Availability

• Minimum Participants: Some tours require a minimum number of participants to operate. If the minimum is not met, we may cancel and offer a full refund or alternative options.
• Maximum Participants: Group sizes may be limited for safety and quality. Private tours can often accommodate custom group sizes.
• Private Tours: Available on request. Private tours offer flexibility in timing, itinerary, and group size (subject to capacity).
• Availability is confirmed on a first-come, first-served basis.

10) Age Requirements & Children

• Age requirements vary by tour (check individual tour pages).
• Children must be accompanied by a parent or guardian unless otherwise specified.
• Some activities have minimum age restrictions (e.g., quad biking may require participants to be 16+).
• Infants (under 2) may be free or at a reduced rate—please inquire.
• Child safety seats or equipment will be provided where applicable.

11) Special Requirements

Please inform us at the time of booking if you have:

• Medical conditions or mobility requirements
• Dietary restrictions or allergies (for tours including meals)
• Pregnancy (some activities may not be suitable)
• Disabilities (we will do our best to accommodate, but some tours may have limitations)
• Language preferences (we offer tours in multiple languages—please specify)

We will advise if we can accommodate your requirements or suggest suitable alternatives.

12) Weather & Safety

• If weather conditions make a tour unsafe, we reserve the right to cancel and will offer a reschedule or full refund.
• For outdoor activities, light rain may not cancel a tour unless safety is compromised.
• You will be notified of cancellations due to weather as soon as possible.
• Your safety is our priority. We follow safety protocols and provide necessary equipment.

13) What to Bring

Recommended items (check your specific tour for details):

• Comfortable clothing and footwear appropriate for the activity
• Sun protection (hat, sunglasses, sunscreen)
• Water bottle
• Camera or phone for photos
• Valid ID (passport or copy)
• Cash for personal expenses, tips, or optional extras
• Any medications you need

14) Contact During Your Tour

If you need to contact us during your tour:

• Call +212 601-820422
• Message us via WhatsApp at +212 601-820422
• Speak directly with your guide (they will have our contact information)

15) Complaints & Feedback

We strive to provide excellent service. If you have concerns during your tour:

• Speak with your guide immediately—many issues can be resolved on the spot.
• After your tour, contact us via the contact page or call us within 48 hours.
• We take all feedback seriously and will investigate and respond promptly.
• Positive reviews are also appreciated and help other travelers!

16) Questions?

If you have questions about booking, payment, or our tours, please don't hesitate to contact us:

• Phone: +212 601-820422
• WhatsApp: +212 601-820422
• Email/Contact Form: Contact Page

This Booking Policy is provided for informational purposes. For comprehensive terms, please also review our Terms & Conditions and Privacy Policy.